No phone lines, no chatbots, no support ticket portal. Just an inbox, read by a human, answered within one working day. If you need faster, picking up the phone won't help — the answer's in an email either way.
Everything general — questions, orders, trade enquiries, "is this chair right for me", "I think I saw you at a Sheffield cafe". James and Anya read this personally.
Using the right inbox routes you to the right person. If in doubt, hello@ forwards.
Starting a return, arranging a collection, or swapping a chair tier within the 30-day window. Include your order reference DSK-XXXXXX.
Something broke and shouldn't have. Attach 2—3 photos and your order number. Anya and the workshop team triage here.
3+ chairs or 2+ desks for an office, studio, or co-working space. Volume pricing, VAT invoicing, and multi-address delivery. James handles these.
Interview requests, product review samples, Sheffield workshop visits for features. Full press kit available — just ask.
GDPR subject access, data deletion, anything about how we handle your personal information. Anya is our named privacy contact.
Open roles are listed on the About page. Spontaneous applications welcome — tell us what you'd build and why.
We measure these and update the page when they drift. Last 30-day average, April 2026.
hello@, returns@, warranty@, trade@. Slower inboxes flagged above.We don't have a retail space yet. But if you're in Sheffield and want to try a chair, email first and we'll book a workshop slot.
Unit 7, Attercliffe Works
Sheffield S4 7YB
United Kingdom
10 minutes from Sheffield Midland station. Parking on-site. Email hello@deskrove.co.uk with a proposed date — we'll confirm within a working day.
You probably don't need these, but here they are for completeness.
hello@ first.No phone, no chat widget, no support portal. Three reasons.
Seven people. A phone line means someone answering it all day instead of building desks. At our size, email scales better than voice — we can reply thoughtfully, with photos and links, rather than repeating answers live.
The cheap ones frustrate you, the expensive ones pretend to be human. Neither solves the actual problem. If you want real help, a real person reading a clear email thread is faster than a bot loop.
Phone calls leave no trail. Email means you have the answer in writing, forever, with the specific details of your order attached. For warranty and returns especially, this is the better format.
If we're ever at a scale where email response times slip, we'll add a phone line — not a chatbot. Until then, one working day beats hold music.