The rules of the deal, kept short.

About these terms

These terms of service apply when you reserve, order, or purchase anything through deskrove.co.uk (the "Site"). By placing an order, you confirm that you've read and agree to them.

You're entering into this agreement with Deskrove Ltd — here "we", "us", and "Deskrove" all refer to the same company. "You" means the person placing the order.

These terms are intended for UK consumers — individuals buying for personal use. Business buyers (trade orders, B2B) have a separate agreement covering VAT invoicing and volume discounts; email trade@deskrove.co.uk. Some consumer rights (like the 14-day cooling-off) don't apply to business purchases.

We may update these terms from time to time — see section 11. The version you agreed to when placing your order governs that order.

When our contract is formed

Reserving an order is an invitation to treat, not a binding contract. The contract forms when we send you the dispatch email confirming your items are about to ship.

This means:

• A reservation confirmation is not a legal acceptance of your order
• Between reservation and dispatch, we reserve the right to decline or cancel your order for reasons including: stock issues, pricing errors, suspected fraud, or delivery address problems
• If we cancel, you owe nothing and no card has been charged
• Once the dispatch email is sent, we're contractually committed to deliver the items described — and you're committed to pay

How the reservation system works

Deskrove uses a reservation-then-pay model. No card details are taken at checkout. Here's the full flow:

At any point before step 3 (the payment link), you can cancel with zero consequence — reply to the confirmation email. After step 3, cancellation is still free but you'll need to refuse delivery or return the item under our normal returns policy.

Prices, payment, and VAT

All prices on the Site are for consumers in the UK. They include VAT at the standard rate (currently 20%) and free mainland UK delivery.

Payment is taken through Stripe. We accept all major debit and credit cards (Visa, Mastercard, Amex), plus Apple Pay and Google Pay. We don't accept: PayPal, cryptocurrency, bank transfer (for consumer orders), or cheques.

If a price on the Site is obviously wrong (a £799 chair listed at £79), we reserve the right to cancel the order and refund any payment. We'll let you know before cancelling and you're free to re-order at the correct price.

If our costs change (materials, tariffs, shipping), we update prices going forward. Your confirmed reservation price always stands, even if the new price is higher.

Delivery terms

We deliver to UK addresses only — mainland England, Scotland, Wales, and Northern Ireland. We don't ship to the Republic of Ireland, Channel Islands, Isle of Man, BFPO addresses, or anywhere outside the UK.

Delivery dates are estimates communicated in your confirmation email. We aim to dispatch within the window stated, but:

• Stock items ship within 2 working days of payment clearing
• Built-to-order items (Oak Series desks) have a 5—8 working day build window plus 2—4 days delivery
• Delivery takes 2—4 working days for mainland UK; up to 7 for Highlands, Islands, and Northern Ireland

Risk of loss passes to you when the items are delivered to the address you provided. If the carrier marks an item "delivered" but you haven't received it, contact us within 48 hours and we'll open an investigation.

Full details on the Shipping page.

Cancellation and returns

Your rights here are broader than the UK minimum. In summary:

• Before dispatch — cancel anytime, zero cost, just reply to your confirmation email
• Within 30 days of delivery — return for a full refund (versus the 14-day legal minimum under the Consumer Contracts Regulations 2013)
• Peripherals — free return labels, full refund on receipt
• Desks and chairs — free collection within 50 miles of Sheffield, £45 bulky return fee elsewhere (deducted from refund)
• Faulty goods — outside normal returns, covered by statutory rights under the Consumer Rights Act 2015 and our warranty

To start a return, email returns@deskrove.co.uk with your order reference. Full process and exceptions on the Returns page.

Under UK law (Consumer Contracts Regulations 2013, Regulation 29), customised and made-to-measure goods are normally exempt from the 14-day cancellation right. Our Oak Series desks are built to order but we voluntarily extend the 30-day return to them anyway — because a standard size isn't really "bespoke" by the spirit of the regulation.

Warranty and faulty goods

Every Deskrove product carries a manufacturer warranty — from 4 years on the Basic Chair up to 12 years on the Elite Chair. Oak Series desks get 10 years, Core Series 5 years. Peripherals inherit the manufacturer's warranty which we pass through on your behalf.

The warranty covers manufacturing defects, mechanism failure, and material breakdown under normal indoor use. It doesn't cover cosmetic wear, impact damage, outdoor use, or modifications.

Full details, claim process, and exclusions on the Warranty page.

Your statutory rights under the Consumer Rights Act 2015 apply alongside this warranty and are never reduced by it. If a fault appears within six months of delivery, it's presumed to have been present at delivery unless we can prove otherwise.

Acceptable use of the site

You may use the Site to browse, reserve, order, and contact us. You may not use it to:

• Attempt to place fraudulent orders or misrepresent who you are
• Scrape the Site systematically for product data, prices, or imagery without written permission
• Reverse-engineer, decompile, or probe the Site for security vulnerabilities (responsible disclosure is welcome — see below)
• Use automated tools to monitor the Site in ways that interfere with normal operation
• Submit content through forms or emails that is unlawful, harassing, or defamatory
• Resell Deskrove products using our product images, copy, or brand without a trade agreement

Intellectual property

The content on the Site — our product photography, descriptions, copy, the Deskrove name, logo, and visual design — is owned by Deskrove Ltd or licensed to us. You may not reuse any of it commercially without written permission.

What you can do without asking:

• Share product links with friends or on social media
• Screenshot pages for personal reference or to ask us a question
• Quote short extracts for review, criticism, or news reporting (standard fair dealing)

Third-party brands mentioned on our Site (Keychron, Herman Miller, Sony, etc.) are trademarks of their respective owners. We mention them to describe compatibility or comparison — no endorsement or partnership is implied unless explicitly stated.

Product images shipping with your order (packaging inserts, QR-linked assembly videos) are yours to use personally — keep them, print them, share them with a flatmate helping you build a desk. Just don't pass them off as your own commercially.

Our liability

Here's what UK law requires us to say clearly, in one place:

• We're fully liable for: death or personal injury caused by our negligence, fraud, and any liability that can't legally be excluded under UK law
• We're liable for foreseeable losses — losses that were a reasonably predictable result of our breach of these terms (e.g., cost of replacement desk if ours fails within warranty)
• We're not liable for indirect or consequential losses — e.g., lost work income because your desk arrived late, damage to other furniture from your improperly-secured monitor arm, "loss of enjoyment"
• Our maximum financial liability for any order is limited to the amount you paid for that order, except where UK law sets a higher floor (e.g., personal injury)

Nothing in these terms affects your statutory rights as a UK consumer. If there's a conflict between these terms and the Consumer Rights Act 2015, the Act wins.

General provisions

Force majeure. We're not liable for delays or failures caused by events outside reasonable control — supplier strikes, shipping disruption, extreme weather, power cuts at the workshop. We'll tell you as soon as we know, and offer either a revised date or full cancellation with no fee.

Severability. If any clause of these terms is ruled unenforceable, the rest still applies. We rewrite the clause to come as close as legally possible to what we originally intended.

No waiver. If we don't enforce a term on one occasion, that's not a waiver of our right to enforce it later.

Assignment. You can't transfer your order or these terms to someone else without our written consent (chair warranty transfers are handled separately — see warranty). We may transfer our rights to a successor company if Deskrove Ltd is ever sold or restructured, but your rights remain the same.

Changes to these terms. We may update these terms with at least 30 days' notice by email (for customers with open orders or marketing-list subscribers) and by updating this page. The version that applied when you placed your order governs that order. For future orders, the current version on this page applies.

Entire agreement. These terms, together with the Privacy Policy, Returns policy, Warranty, and Shipping policy, form the complete agreement between you and Deskrove Ltd.

Governing law and contact

These terms are governed by the laws of England and Wales. Any dispute that can't be resolved by direct discussion will be heard in the courts of England and Wales.

If you're based in Scotland or Northern Ireland, you can also bring proceedings in your own jurisdiction — UK consumer law preserves that right.

For any question about these terms, or a complaint about how we've handled your order:

• General — hello@deskrove.co.uk
• Returns — returns@deskrove.co.uk
• Warranty — warranty@deskrove.co.uk
• Legal / formal complaint — legal@deskrove.co.uk

For unresolved disputes, UK consumers also have the option of alternative dispute resolution via Citizens Advice or the small-claims procedure of the County Court.